Thunder Bay Figure Skating Club Policies & Procedures
Updated October 2026
Reviewed/Amended: October 2022, August 2021, September 2020, November 2018, September 2017

The Thunder Bay Figure Skating Club shall abide by all Skate Canada by-laws, rules, and regulations as
per Skate Canada By-Law 1201 (1)(c)(iv), as amended.

1.0. Pandemic/Epidemic Program Cancellation
In the event of a pandemic/epidemic, the Club is prepared to follow public health, municipal/provincial
government and sport recommendations regarding modifying/restricting/postponing or cancelling
programs and activities.
The Club will provide in the form of a Club credit, a refund of the cancelled/postponed programs/events.
Cash refunds will only be considered by the board of directors on a case-by-case basis. Requests are to
be sent in writing to the Club President.
All modifications or restrictions to programming will remain in place until advised that it is safe to
resume activities by public health, government, or sport officials. In the absence of specific protocols,
please refer to the Skate Ontario/Skate Canada guidelines, as amended.

2.0 Rowan’s Law
Skaters (and parents of skaters under the age of 18), and coaches must acknowledge/sign at the time of
registration that they have read and understood Rowan’s Law, as required by Skate Canada.

3.0. Criminal Records/Vulnerable Sector Check
All board members shall have a successful criminal records/vulnerable sector check when they are
elected to the Board. Those board members continuing after their second year shall sign a waiver
declaration form indicating any changes to the criminal records check. The Club will reimburse Board
members for any cost incurred.
Returning Board Members without a break in service will be required to sign a waiver declaration each
year that they are staying on the Board. If a Board Member has a break in service, a new criminal
records check is required upon election.
In the event of an offence on a criminal records check, the Board shall review the offence on a case-by-
case basis to determine if the member shall be permitted to volunteer on the Board.

4.0. Arrears and Payments
If an account falls 30 days past due, the account will be considered in bad standing. The member has
from day 31 to 60 to bring the account to a current balance to be considered back to good standing
status.
The Club understands that circumstances occur and may grant an arrangement, on a case-by-case basis,
provided a request in writing is sent to the President and Treasurer, no later than 45 days past due.
If no communication is received and the account continues to be in bad standing status at 61 days, the
member/skater(s) will not be permitted to participate in any Club programming or events until the
account returns to good member status.

5.0 Refunds
All requests must be made in writing and will only be given up to the first four weeks of skating during
the winter season. For off season sessions i.e. fall, spring, there will be no refunds given once the session
has begun. However, a credit to the skater’s account may be given on a case-by-case basis.
A non-refundable fee of $90.70 includes administrative costs ($25) and Skate Canada Registration fees
($65.70). All written requests for refunds must be made within 7 days of the skater’s last day or no
refund will be given.
After the first 4 weeks of skating, fees will only be refunded under the following conditions:
● relocation of family to another town
● compassionate reasons approved by the board
● a medical note from a doctor for injury or illness within 14 days of the request
A written request to the board is required for any skater leaving the program. This will then be
presented at the next board meeting. Approved funds will be pro-rated and sent out by the Treasurer.
Absolutely NO REFUNDS for ice show will be given out after January 15 as material and supplies have
already been purchased.

6.0. Bereavement
For bereavement of a current club member or their immediate family, a gift worth $25 or less can be
sent to the family on behalf of the club. On the passing of a Board of Director, Professional Coach or
Official, a charitable donation of $50 will be made in their memory.

7.0. Competitive Event Funding
Competitive funding may be issued to those skaters who attend competitions in the Super Series or
Sectional Series.
To be eligible for funding, the following conditions must be met:
1. Must be a full time skater and a member in good standing with the Club.
2. All recipients must complete a written request by June 30th of the skating year they competed in and
submit it to the Board of Directors for approval.
3. In addition to the 12 ice subsidy volunteer hours, 24 additional volunteer hours must be completed.
As per the Ice Subsidy and Volunteer Hours Policy (20.0)4, volunteer hours must be completed prior to
the bursary being issued.
4. Receipts must be submitted along with the application.
5. Skaters may apply only for funding in either the Super Series or the Sectional Series for out of town
competitions only.
Funding will be as follows:
Sectional Series:
● Registration for one Sectional Series competition to a maximum of $300.00
● Funding towards attendance at Sectionals to a maximum of $500.00
● Funding towards attendance at Challenge to a maximum of $1000.00
● Funding towards attendance at Nationals to a maximum of $1000.00
Super Series:
● Registration for one Super Series competition to a maximum of $200.00
● Funding towards attendance at Super Series Provincial Championships to a maximum of $500.00
7.1 Bursary Awards
Bursary awards are for active members of the TBFSC and will be a credit to the skater’s account to be
used towards future enrollment.

8.0. Ice
STARSkate sessions with less than five (5) skaters participating due to competitions and/or holidays will
be cancelled. Skaters will be allowed to pick up an extra day within that month to make up for this lost
time.

8.1. STARSkate Missed Sessions
There will be no substitutions or make up sessions allowed for a missed session. However, a STARskater
may pick up a session for a drop in fee (see Drop In Policy 24.0).

8.2. CanSkate Missed Sessions
There will be no substitutions or make up days allowed for a CanSkater. All CanSkaters must skate on
their registered day(s). No refunds will be given for a missed session.

8.3. Weather Cancellations
If the city cancels/closes the facility on a scheduled day that Thunder Bay Figure Skating Club offers a
program there will be no refunds or make up sessions given unless the Club is reimbursed by The City of
Thunder Bay.

9.0. Membership
Skaters who require special assistance due to special needs can have a worker or parent present on the
ice provided that worker or parent is registered with Skate Canada and space permits, subject to Skate
Canada guidelines and protocols, including the use of helmets.
Each skater, regardless of program, must pay the Skate Canada membership fee. This fee is non-
refundable.

10.0. Coaches
All coaches must have a contract with the Club, or be a freelance coach with permission from the Board
to be on Club ice. All coaches must maintain In Good Standing Status with Skate Canada for the duration
of the season, and have valid Coach Assessor Qualifications if assessing skaters.

10.1. Coaches’ Professional Development
● STARSkate Coaches are eligible to receive up to $1000 per skating year (Sept 1 - Aug 31) for
professional development as stated in their individual contract.
● CanSkate Coaches can be eligible for up to $500 per skating year (Sept 1 - Aug 31) for professional
development but must be coaching a minimum of two (2) hours per week.

10.2. Club Sessions
All coaches will make every effort to abide by the session structure on STARSkate sessions, including
group enhancement classes. Individual private lessons may be taught off to the side of the ice, without
the use of music, during group enhancement classes at the coach’s discretion, provided the group is
provided the right of way at all times.
All coaches will ensure that members are registering for and skating on their proper sessions. Members
who have not paid for a session, either through full registration or the drop-in fee, shall not skate on
that session. This action ensures the safety of all Club members.

10.3. Communication
All issues discussed at the Board of Directors meeting need to be communicated via the Director of
Skating to the coaching staff. The Thunder Bay Figure Skating Club Secretary will provide minutes from
each Board Meeting but additional information may be needed to clarify issues.
The Director of Skating will share all communication with the coaching staff.
All Board Members and Club Program Administrators will cc the Director of Skating when
communicating with the coaching staff of the Thunder Bay Figure Skating Club.
Coaches will cc the Director of Skating when communicating with the Board of Directors and Club
Program Administrators.
Any Club concerns from a coach need to be addressed in writing via email to the Director of Skating.

11.0. Music System
All coaches will not exceed 7 minutes of usage during a 15-minute lesson period.
All coaches will return the music system back to the original rotation after use during a lesson. All
coaches will make every effort to avoid ‘dead air’ (no music playing) during a Club session
Only STAR 5 and higher skaters may operate the music system.

12.0. Payroll
All coaches and employees of the Club are to submit their timesheets for the month to the Director of
Skating by the 5th day of the following month for verification and then will be submitted to the
Treasurer by the 10th of the following month. For example, January timesheets are to be submitted by
February 5th.
Paychecks/Etransfers will be distributed by the 15th of the following month, for the prior month, unless
there are extenuating circumstances.
In the event that a timesheet is not submitted on time, the timesheet and payment will be held until the
next pay period.

13.0. Bingo
Bingos must be completed by July 31st. Any bingo worked after this will apply to the following skating
season.
There is no maximum amount of Bingos that can be worked. However, as per the Ice Subsidy and
Volunteer Hours policy #20.0, a maximum of 32 hours can be credited.
Each STARskater family will be required to work 8 hours of mandatory bingos on behalf of the Thunder
Bay Figure Skating Club during the months of August - July of the current season. Bingos may be
assigned at random at the discretion of the bingo chair to skating families.
No members of the Club may work a Bingo until they are eighteen (18) years of age.
If an emergency arises, the Bingo Chairperson must contact the Board of Directors for help. If a
volunteer has a conflict, it is the responsibility of the volunteer to notify the Bingo Chairperson by email.
Bingo volunteers are required to provide 48 hours notice if they are unable to work their scheduled
bingo. If the volunteer does not notify the Bingo Chairperson by email 48 hours in advance, a $50.00 fine
will be applied at the discretion of the Board of Directors.
Star Development/Canskate/Learn to Skate Programs Bingo Incentive: Family members may volunteer
to work a bingo if no other STARskate volunteer parents/families are available. A club credit of $10 per 2
hour Bingo shift will be applied to the skater’s account. The Parent/Family member must complete the
necessary bingo training prior to volunteering for a bingo.

14.0. NSF Cheques and Credit Cards
A $40.00 fee will be issued for all NSF cheques.
Any member with one returned NSF cheque will be required to pay all outstanding fees, including but
not limited to coaching fees, test fees, competitions fees, registration fees and ice show fees (past and
future to session end) by way of cash, certified bank cheque or money order only. No exceptions.
Access to ice privileges will be denied until all monies owed are collected.

15.0. Email Protocol
With the increased development and use of electronic communications, the Board and club members
will be respectful in their use of such communications regarding business and decisions related to that
of the TBFSC. All communications to and from Board Members will use club email accounts only (use of
Board Member’s personal email addresses and phone numbers should be avoided).

15.1. The Board members shall communicate via email for the purpose of:
a. Distribution of minutes and agenda for meetings/subcommittee meetings
b. Following up with a request or agenda item to be completed before the next meeting.
c. Feedback regarding a document, promotion or such that is to be completed before the next meeting
d. Clarification of an issue or activity that must be completed before the next meeting

15.2.
Board decisions shall not be made via email or other electronic communications unless they are of an
urgent nature that must be addressed before the next regular scheduled meeting. Board decisions via
email shall:
a. Be addressed to all voting members and the President
b. Explain the reasoning for the vote, a date to which a decision must be reached, and factual, pertinent
information relating to the decision
c. Require that if the person proposing the request is a voting member, they must propose the motion
and request a seconder
d. Note any conflicts of interest or abstaining votes by members
e. Be acknowledged as being passed with enough electronic votes by the President, or in the absence of
the President by the Past President.

15.3.
Board decisions passed at a previous meeting shall not be proposed to be changed, amended or
overturned via email.

15.4.
All communications via email or electronic devices shall be clearly addressed as to whom is to respond
or whom the email is intended for by indicating such names in the “TO” line. All others that are to not
respond, or just to make people aware should be addressed in the “CC” line.

15.5.
All board communications should not utilize the “BCC” line.

15.6.
All electronic communications will be respectful and well thought out. Bullying or harassment via
electronic communications will not be tolerated and will be addressed according to Policy #16.0 Zero
Tolerance on Harassment and Bullying.

15.7.
All electronic communications should be cc’d to the President. All electronic communications to or by
the President should be cc’d to the Vice President or Past President.

15.8.
All electronic communications relating to Board matters will remain confidential, as with any discussion
that takes place in the realm of the Board setting.

15.9.
Limited, and only essential personal or sensitive information, will be included in electronic
communications among the Board.

16.0. Zero Tolerance on Harassment and Bullying
Bullying can be defined, but is not limited to, the activity of unwanted repeated, aggressive behaviour
intended to hurt another person, physically or mentally whether it be in person or cyber-bullying.
Cyberbullying is the use of cell phones, instant messaging, email, chat rooms, or social networking sites
such as Facebook and Twitter to harass, threaten or intimidate someone.
If a club member has experienced a specific incident of bullying, they should submit a formal report to
the President and Vice-President containing:
• Date and time of the incident;
• Location;
• Names of all individuals involved;
• Names of any witnesses; and
• A brief description of the event.
Upon receipt of a report containing the above information, the Board will review and investigate the
matter in accordance with Club policies and procedures. Any Club member who intimidates or bullies
another member of the Club will be dealt with in the following sequential steps:
1. A verbal warning from their Base Coach and any member of the Board of Directors in the presence of
their parent/guardian. The President must be notified of this verbal warning for the Club’s records.
2. The Executive Board of Directors will meet as a conflict resolution committee to discuss the situation.
They will bring their findings to the Board of Directors. Based on the evidence provided, a written
warning will be given from the Board of Directors.
3. A declaration stating the skater is “a member not in good standing” and the skater is NOT permitted
on any ice sanctioned by Skate Canada until permission has been granted by the Board of Directors to
return. The skater and parent/guardian (if applicable) must request to meet with the Board of Directors
to present their case for reinstatement to the Club.

17.0. Conflict Resolution
The Thunder Bay Figure Skating Club designed this policy as a guideline in demonstrating our
commitment to resolving differences in a fair, equitable, and timely manner. The TBFSC is committed to
the techniques of negotiation, facilitation, mediation, and arbitration as effective ways to resolve
disputes.
This process will be followed with the goal to resolve disputes between members, directors, coaches,
and parents by encouraging members, directors, coaches, and parents to resolve conflicts and promote
kind-heartedness through direct dialogue wherever possible, before following the formal resolution
process.
Complaints and concerns regarding your skating experience should be directed according to the
following guidelines.

17.1 Individual/Informal Level
In the case of a dispute among members, directors, coaches, or parents, individuals involved are
encouraged to make every effort to resolve the dispute amongst themselves.
Where reasonable efforts have failed to resolve the conflict, a request may be made in writing to the
Club President for assistance in resolving the dispute, such request to be made within 15 days of the
event in question.

17.2 Facilitation Level
The Board may wish to provide an opportunity for the parties to meet with the President or designate(s)
who can facilitate further dialogue between the parties toward a resolution. Within 3 days of receiving
the request, the President will ensure that the parties have an agreed upon date to meet with the
facilitator (The Board may wish to bring in a facilitator from outside the Club depending upon the
circumstances).
If these efforts do not result in a satisfactory outcome, the complainant may provide the President with
a written formal complaint, within 10 days of the facilitation effort.

17.3 Committee/Formal Level
The President receives the written formal complaint and refers the matter to the Conflict Resolution
Committee (CRC), ensuring that there is no conflict of interest with the committee representatives.
The Conflict Resolution Committee will comprise five impartial board of director members selected by
the President or designate.
The President or CRC Chair, provides acknowledgement of receipt in writing to both parties, within three
days, as follows:
• Written notification to the individual making the complaint, as well as copy of the complaint,
against whom (the respondent) the claim has been made.
• Respondent asked to respond in writing to the conflict resolution committee.
• Committee to collect information and investigate through appropriate means, including
affording either or both of the parties an opportunity to present in-person.
• Summarize the facts and note any contradictory facts.
• Consider the facts and consult resources where applicable.
• Inform the parties that the committee has completed its review of the complaint and will be
making recommendations to the Board as to outcomes, and that notification of the Board’s
decision will be provided in writing to both parties by a specified date, which should be within
15 days of the initial receipt of the written complaint.
• At the next regularly scheduled Board of Directors meeting, or at a special meeting of the Board
(if necessary to meet the 15 day window), the committee will present the case to the Board of
Directors with their findings and recommendations for resolution.

17.4 Board of Director/Decision Level
The Board of Directors upon receipt and review of the Conflict Resolution Committees’ finding may
choose to dismiss the complaint or render a decision.
Each of the Complainant and the Respondent will be notified in writing of the Board’s decision of
dismissal of the complaint or results of restrictions or penalties as deemed fit.

17.5 Potential Outcomes/Consequences
It is important that a fair and reasonable outcome be reached relative to the nature of the event in
question. To that end, options that provide a graduated response may prove helpful.
1. Written clarification of perceived misunderstanding or explanation of expectations, guidelines, rules
or policies and their application under the circumstances.
2. Written expectations regarding similar situations should they arise in the future.
3. Written caution to either or both parties as necessary, to cease and desist the (named) behaviour that
led to the initial complaint, subject to further sanction if they do not comply.
4. Suspension or Termination of Club Membership/Contract may be deemed appropriate in cases of
serious misconduct, and the Board of Directors reserves the right to exercise these options if the
circumstances are deemed to warrant.
In situations of significant misconduct, the Board shall reference Skate Canada’s National Complaints
Procedure to determine whether the matter should be referred to Skate Canada’s Review Officer.

18.0 Social Media
The Club has a Facebook and Instagram account. The Publicity Chairperson will have administrator
privileges along with the President and any member approved by the Board of Directors. The primary
purpose of these accounts is for promotion of the Club and its programs, communication of special
events or announcements, and to celebrate Club member achievements.

18.1
All achievements and/or photos (including in and out of town assessments and competitions) can be
shared by the coach to the Publicity Chair via email as long as the parent/guardian has accepted the
Permission to Display Photograph/Name/Media/Website Policy.

19.0. Board Sub-Committees
The following chairpersons are encouraged to help with the overall operations of the Club. The Board of
Directors may serve as a chairperson or appoint non-Board members. Each chairperson should seek a
working committee. Examples of chairperson are: Bingo Chairperson; Fundraising Chairperson;
Hospitality Chairperson; House Chairperson; Ice Chairperson; Ice Show Chairperson; Membership
Chairperson; Music/House Chairperson; Publicity Chairperson; Test Chairperson; and Program
Representatives (CanSkate, CanPowerskate, Synchronized Skating and STARSkate).

20.0. Privacy Policy
Privacy of information is of utmost importance to our figure skating club. Some of the information
collected during our on-line registration (Skate Canada number, name of skater, and contact email) is
forwarded to Skate Canada for membership registration. We do not sell, trade, or otherwise transfer
your personally identifiable information to outside parties. This does not include trusted third parties
who assist the club in the operation of our website and processing of online transactions.
All cardholder data provided during online registration is collected and handled by a third-party
compliant vendor (Beanstream Internet Commerce). The club does not have access to or store credit
card information in any way.
The email address provided is used for registration processing and to send information/updates about
program registration, volunteer opportunities, or other events (e.g. annual AGM, Ice Show) of interest
to the club. You can opt out of these message lists at any time by signing into your member account and
editing account details.

21.0. Club Dressing Room & Lockers
The dressing room is located at the North end of Port Arthur Arena. Use of this room is a privilege and
all users are expected to conduct themselves in a manner appropriate for all skating levels/ages.
The following are the expectations when using the Club dressing room. Coaches and Board Members are
responsible for enforcing these expectations amongst the skaters.
• It is the responsibility of the skaters to keep the room clean. An official clean up will occur the
last week of the month and skaters are expected to pitch in and help.
• All personal items should be kept on the hooks, benches or lockers when skating. Anything left
out at the end of the session will be put into the Lost and Found bin, which will be emptied at
the end of each month. .
• Food and drinks other than water are not allowed in the dressing room. Food can be eaten in
the stands.
• Dispose of garbage and any unwanted items in the garbage can.
• Scented products should not be used in the dressing room, including perfumes, lotion,
hairspray, and other products.
• Use of foul or offensive language/comments, gossip or inappropriate comments about other
Club members will not be tolerated.
Locker rental for the duration of the season is available for $10.00 and includes a club lock. Lockers are
limited in number and are on a first come, first served basis at the beginning of the skating season in
September. Only club issued locks are allowed on the club lockers. All other locks will be cut off if not
removed when requested. Please contact any Board Member to rent a locker. Any locks not returned at
the end of the season will incur a $25 charge for lock replacement.

21.1. Club Dressing Room Violations
Any dressing room users not following the expectations outlined in section 21.0, will be in jeopardy of
having their dressing room privileges removed. The following steps will be taken in the event of
misconduct:
1. A Verbal Warning by a member of the TBFSC Board of Directors with their coach present outlining the
violation. The parent/Guardian will be notified of the verbal warning.
2. A Written Warning addressed to the Skater and Parent/Guardian from the TBFSC Board of Directors
outlining the violations.
3. A Written Warning addressed to the Skater and Parent/Guardian stating the removal from the TBFSC
Dressing room for the remainder of the Season.

22.0. Ice Subsidy
All STARskate families must pay a $300 Ice Subsidy Fee at registration which will be refunded upon
completion of a minimum of 12 volunteer hours with the club plus 8 hours of bingo on behalf of TBFSC.
The volunteer hours and Bingos must be completed by July 31 of that skating year. Volunteer hours will
be tracked per the fiscal year Aug 1 - July 31. Once the mandatory 12 hours and 8 bingo hours have been
completed, a skater can still receive credit of $5/hour of volunteering up to a maximum of $100.
STARskaters volunteering within the club must be 18 years of age or older to receive credit towards Ice
Subsidy.
Skaters under 18 years of age and are attending High School can receive credit towards High School
volunteer hours. If you would like to request your skater to volunteer during an event or activity, please
contact the coordinator of the event. Ice subsidy and volunteer credits are payable at the end of the
Winter session.

23.0. Program Assistants
All STARskaters 12 years of age or older must commit to being a program assistant for one CanSkate
session per week during any season they are skating i.e. anyone skating during the Fall Session will be
required to program assist for at least one session per week for the duration of the Fall Session.
A minimum of 7 sessions per 10 week program must be completed to maintain in good standing of this
policy. If a skater must miss a session, they must contact the CanSkate Coordinator as soon as possible,
but by noon the day of the session at the very latest i.e. if they are sick.
If skaters must miss a session, they are encouraged to volunteer another day that week or have a
registered family member cover for them. Use of cell phones, excessive chatting with other PAs and
practicing your own skating skills are not allowed while program assisting.
Once a STARskater turns 18 years old, the STARskater has the choice to:
● Program assist - one session per week
● Volunteer a minimum of 4 hours within the club
● Apply to become a Canskate Coach for Thunder Bay Figure Skating Club or officiate on behalf of the
club.
*Note: This applies to STARSkate Only
Parent/Family Member Volunteers are eligible to Program Assist. TBFSC will pay the Parent/Family
Member’s Skate Canada Fee. The Family will receive volunteer hours towards the Ice Subsidy Fee Credit
or they can fill in for a STARSkater if the skater cannot make their scheduled shift.
Siblings over the age of 12 with skating experience who are unable to receive high school hours are
eligible to Program Assist. TBFSC will pay the Skate Canada Fee. A credit of $5 per session will be applied
to the Member’s account.
High School Student Volunteers are eligible to Program Assist. TBFSC will pay the Skate Canada Fee with
a commitment to volunteer for a full 10 week session and attend a minimum of 7 sessions. High school
volunteer hours will be credited for hours attended.
**Volunteers must commit to volunteer for a full 10 week session and attend a minimum of 7 sessions.
Note: If 7 sessions are not attended TBFSC will charge the applicable amount for the Skate Canada fee to
the skater/member account.

23.1. Program Assistant Incentive Program
Program Assistants who are STARskaters will receive a credit of $5 per session for each session
attended. Those who volunteer more than the required one Canskate session will be enrolled in the
following Tier Program to receive additional volunteer credits.
• First session per week = $5
• Second session per week = $8
• Third session per week = $10
• Fourth or more session per week = $12
Example: if a program assistant is volunteering 3 days per week with Canskate - a total of $23 per week
will be credited to the skaters account at the end of the Winter Season ($5 + $8 + $10 = $23).
The Top 3 Starskaters who have volunteered the most number sessions at the end of the season, will be
rewarded with a gift card for the following amounts:
• 1st Highest: $200 Gift Card
• 2nd Highest: $100 Gift Card
• 3rd Highest: $50 Gift Card

23.2. Violation of the Program Assistant Policy
If a StarSkater fails to abide by the Program Assistant Policy 23.0., the following steps will be taken:
1. After 2 missed shifts without proper notice, verbal communication of the violation will be given by the
Canskate Coordinator along with a Board of Director with the skater/family outlining the Program
Assistant Policy and the importance of the commitment to PA. The Canskate Coordinator notify the
Director of Skating of this communication as a means of documentation.
2. After a third violation, written notice of the violation will be given to the StarSkate Family stating the
non-compliance of the Program Assistant Policy.
3. After a fourth violation, a Final Written Warning will be given to the family that the StarSkater will no
longer be a member in good standing with the TBFSC. The Skater will be suspended from programs,
competitions and events for 14 days from the date of suspension without a refund.
4. If violation of the PA Policy continues after suspension, permanent removal from TBFSC Programs for
the remainder of the season can be enacted at the discretion of the Board. The member can seek a
reconsideration of reinstatement from the TBFSC Board of Directors with a written plan in place to
improve commitments and attendance for future Program Assisting.

24.0. Drop In Sessions and Fees
Drop in fees for TBFSC members will be charged at $25 per session regardless of the length of the
session. Non-members drop in fees will be charged at $35 per session. All Drop in requests must be sent
to and confirmed by TBFSC’s Director of Skating by email at least 24 hours in advance, pending
availability on session.
Once approval has been received for the session, the Skater must register for the drop in ice via Uplifter
and send proof of payment to the Director of Skating.
Payment will be applied via Credit Card. E-transfers will not be accepted for Drop In Fees.

25.0. Skater Code of Conduct Disciplinary Actions
The TBFSC Executive Board of Directors will only commence an investigation when a written letter of
complaint is received. The letter should be sent to the President and Vice-President and must contain:
• Date and time of the incident;
• Location;
• Names of all individuals involved;
• Names of any witnesses; and
• A brief description of the event.
Upon receipt of a report containing the above information, the Board will review and investigate the
matter in accordance with Club policies and procedures.
If it is determined an infraction/breach of the code of conduct has occurred, the following disciplinary
actions will be taken:
1st Offence: Verbal warning will be given by the Skater’s base coach or a member of the TBFSC Board of
Directors. Parent/Guardian must be present if the skater is under the age of majority (18). A copy of the
skater code of conduct will be given. Documentation will be provided to the TBFSC President for Club
records.
2nd Offence: Letter from the TBFSC Board will be addressed to the skater and Parent/Guardian outlining
the nature of the violation.
3rd Offence: Suspension from all TBFSC programs for 14 days without compensation. This includes all
Competitions and Test Days.
4th Offence: Permanent removal from TBFSC Programs for the remainder of the season - the member
can seek a reconsideration of reinstatement from the TBFSC Board of Directors with a written plan in
place for improvement of behaviour.
In the case of a serious breach of ethics, the skater may be immediately suspended at the TBFSC’s Board
of Directors discretion. In cases of suspension or expulsion; no refund of any kind will be granted.

26.0. Parent Code of Conduct Disciplinary Action
The TBFSC Executive Board of Directors will only commence an investigation when a written letter of
complaint is received. The letter should be sent to the President and Vice-President and must contain:
• Date and time of the incident;
• Location;
• Names of all individuals involved;
• Names of any witnesses; and
• A brief description of the event.
Upon receipt of a report containing the above information, the Board will review and investigate the
matter in accordance with Club policies and procedures.
If it is determined an infraction/breach of the code of conduct has occurred, the following disciplinary
actions will be taken:
1st Offence: Verbal Warning will be given by a member of the TBFSC Board of Directors. A copy of the
parent code of conduct will be given. Documentation will be provided to the TBFSC President for the
Club records.
2nd Offence: Letter from the TBFSC Board of Directors will be addressed to the member outlining the
nature of the violations.
3rd Offence: The Member may be asked to leave the Club at the TBFSC Board of Directors discretion. If
the Parent/Guardian is asked to leave, the skater may still be able to attend for the remainder of the
season. The Parent/Guardian will not be allowed to accompany their skater inside any arena during club
ice time. If the Parent/Guardian does not abide by the decisions of the TBFSC Board of Directors, the
skater may also be affected and asked to leave the Club without compensation.